Hyderabad: IT-savvy Andhra Pradesh is in the process of setting up an unified call centre to receive grievances from general public and seamlessly pass them on to the concerned departments for necessary follow-up action.

Disclosing this while launching an e-Seva initiative for rural areas on February 12, Chief Minister N Chandrababu Naidu said the proposed toll-free call centre, on the lines of similar business models of trans-national companies, would enable the government to provide a feedback to citizens on the follow-up action taken on their complaints.

"The entire concept of government in future will undergo a radical change. The governments will increasingly become flat and wired," Naidu said.

Stating that his government's vision was to utilise emerging wireless technologies to provide services to citizens "anywhere anytime" and on any device, he said, "I would like Andhra Pradesh to be at the cutting edge of technology. We should use the best available technologies to achieve excellence in delivering citizen services."

The Chief Minister earlier launched "OnLine Transaction Processing (OLTP), an e-Seva project for the benefit of rural areas in Mahaboobnagar district. The project is aimed at providing public access to a host of government services under one roof.

PTI