Recently, GlaxoSmithKline (GSK) is in cynosure for its dubious promotional
activities in Italy, and the pharmaceutical firms operating in Italy decided to
limit their promotional activities until the government makes it clear as to just
what type of methods are acceptable.
GlaxoSmithKline is accused to have offered cash and gifts from the company,
including trips abroad and medical equipment to some 2,900 medical professionals
since July 2002. Such offences are not totally strange and are often brooked in
developing countries, with no patent regulations where the domestic firms are
enshrined by the governments in an attempt to boost indigenous growth or self-
sufficiency.
But, it's particularly incomprehensible to note such pharmaceutical shenanigans, in
the world's largest economies like Italy, which is listed in the rich G7 countries,
and in the world's largest drug firm, GSK. For sure, the marketing tricks taught in
the business schools are not paying off for the drug firms, obliging the marketers
to adopt egregious ministrations to doctors through medical representatives (reps).
Selling prescription drugs clearly needs more than a fine line of promotion. A
formal powwow with medical middlemen (doctors) with plenty of samples, scientific
and commercial information to leave behind, the trade is no longer going to get
better for the drug companies. In most of the developed nations, even such simple
activities relating to sampling and scientific information are increasingly
scrutinised, and in some cases the informational material often requires a formal
authorisation from the health ministry.
With an undue pressure from the doctors on the sales-rep call, which is an average
of less than three minutes, and strict monitoring of marketing activities the drug
companies are starting to think unconventionally to peddle their pill sales. More
and more sales reps, call-centres for doctors and patients, E-detailing and other
electronic gadgets, Websites, patient education material and television commercials
that can turn patients into demanding specific brands are all deployed effectively.
Yet, the required influence and persuasion of the doctors to prescribe products to
consumers falls short of drug companies' targets, leading the path to legalised
bribery: Sponsoring the doctors to medical conferences at home and abroad or even to
final of World Cup, and buying expensive gifts including computers and exercise
contraptions.
Absurd to say, but in some cases pirated books, software and even pretty women!
Indeed, if there is ever a raid on the pharmaceutical offices or depots, it will not
be surprising to uncover a stack of electronic gadgetry. Under these circumstances,
it's going to be difficult for any government to draw a fine line between product
promotion and undue influence. Not just for Italy.
Although much of the existing conundrum is thought to be self-created by the drug
industry due to a dearth of newer and significantly superior drugs, increased me-too
products, industry mergers and co-promotional deals. At the same time, it's also not
even-handed to lambaste the drug makes alone for any such undefined offences. A
hairline difference between unethical and illegal promotional activities is
exploited across all industries.
Lastly, it must be remembered that the briber and the bribed are equally guilty. As
many reps confess, doctors too expect and demand drug companies for cash and
material gifts, parley nasty deals. And, if the Italy's tax police have found some
2,900 medical professionals for receiving bribery form GSK in the form of cash and
gifts or trips abroad, they are equally fraud. Why should there be a partisan
regulation on limiting the promotional activities of GSK and et al? It takes two to
tango.